We provide the means for you to engage with us 24 hours a day, 365 days a year, with flexible communication options to meet your needs, even when you are on the move. You can find us on Facebook, or follow us on Twitter.
Address
Finance Accreditation Agency
3.19, Podium Block, Bangunan AICB
10, Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia.
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3.19, Podium Block, Bangunan AICB
10, Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia.
[+] view map
Helpdesk Operating Hours
Monday – Friday: 0830 – 1730 (GMT+8)
The Client Support Services sets out our commitment to deliver a high standard of client services. It outlines the services we aim to provide, how to contact us and give us feedback, and how you can help us serve you better.
Our Promises
We will continuously work towards improving the standard of services. Our agency’s relationship with you will be guided by the following key principles:

Easy access

Responsive
We know that a quick response matters to you, so we aim to respond to you promptly and professionally.
- Phone: We aim to acknowledge phone calls within one (1) working day.
- Email: We aim to respond to emails within three (3) days.

Registrations
We make sure that you can join us as quickly and as easily as possible.
- Registrations: We aim to process online registration applications within five (5) working days.

Continuous improvement
We strive to continuously improve our processes and the way we do business with you. We will actively seek your feedback on our services to ensure that we continue to meet your needs.