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The Client Support Services sets out our commitment to deliver a high standard of client services. It outlines the services we aim to provide, how to contact us and give us feedback, and how you can help us serve you better.

Our Promises

We will continuously work towards improving the standard of services. Our agency’s relationship with you will be guided by the following key principles:

Easy access

We provide the means for you to engage with us 24 hours a day, 365 days a year, with flexible communication options to meet your needs, even when you are on the move. You can find us on Facebook, or follow us on Twitter.


We know that a quick response matters to you, so we aim to respond to you promptly and professionally.

  • Phone: We aim to acknowledge phone calls within one (1) working day.
  • Email: We aim to respond to emails within three (3) days.


We make sure that you can join us as quickly and as easily as possible.

  • Registrations: We aim to process online registration applications within five (5) working days.

Continuous improvement

We strive to continuously improve our processes and the way we do business with you. We will actively seek your feedback on our services to ensure that we continue to meet your needs.


The Client Support Services Charter outlines the standards of service you can expect in your dealings with us. We recognise that there will always be room for improvement, and as we establish new and better ways of serving of you, we will formalise processes and procedures and include them here in this Charter. This Client Support Services Charter is for information purposes only and is not intended to, and does not create any legally binding rights or obligations.

Our Client

Our Clients